Instrumentation Engineers Limited (IEL) is the Emerson Local Business Partner for Bangladesh. Headquartered in USA, Emerson is a multinational corporation and a Fortune 500 company that manufactures products and provides engineering services for a wide range of industrial and commercial markets.
We are looking for a candidate to provide on-site technical support, ensuring efficient maintenance, repair, and compliance for Emerson products. The role includes customer training, LTSA, shutdown, and audit management while driving service excellence and process improvement.
Provide on-site technical support, installation, maintenance, and repair services for Emerson products and systems.
Diagnose technical issues, propose suitable solutions, and execute repairs promptly to minimize downtime.
Build strong customer relationships through professional communication and proactive service delivery.
Maintain accurate service records, reports, and documentation of all service activities.
Conduct training sessions for customers and internal teams on product operation, maintenance, and troubleshooting.
Ensure compliance with safety standards, company policies, and regulatory requirements during service operations.
Identify opportunities for process improvement, cost reduction, and enhanced service delivery.
Long-Term Service Agreement (LTSA), Annual Maintenance Contracts (AMC), Shutdown, Turnaround & Outage (STO) and Audit management.
Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent practical experience.
Proven experience in technical support, field service, or related roles.
Strong knowledge of electrical and mechanical systems, with proficiency in troubleshooting techniques.
Excellent communication skills and the ability to interact effectively with customers and cross-functional teams.
Ability to work independently, prioritize tasks, and manage time effectively.
Willingness to travel and work flexible hours as required.
Experience with Emerson products or similar industrial equipment.
Applications can be submitted via our website or emailed to careers@iel-bd.com by
February 23, 2025 Please mention the Job Title in the email subject line and attach files in PDF format only.
Market-competitive salary will be offered based on candidate’s qualifications and experience.
Position is based in Mohakhali DOHS, Dhaka. However, extensive local and international traveling will be required.
Sunday – Thursday, 9:00 AM to 6:30 PM.
Sunday To Thursday
9:00 AM to 6:30 PM
Building # 125 (2nd Floor), Road # 05, New DOHS, Mohakhali, Dhaka – 1206, Bangladesh